Software and hardware

Today I received a call from a guy who said he worked for a Microsoft subsidiary based in Liverpool. His pitch was that their computer systems were laden with emails that had come from my computer and, because his company was in the business of computer security, he could tell that my computer had been compromised and was bulging with viruses.

Although the websites I build are done at a flat-rate fee agreed in advance, additional work that is subsequently requested is often charged at an hourly rate. This is the norm in the freelance world.

Having suffered hard disk failures in the past and having been responsible for client data (software and websites) for around 17 years I admit to being paranoid about data loss. I try to operate as if all hard disks are bound to fail when you least expect them to and I therefore have in place backup strategies that try to minimise the impact of this when it happens.

+1 for Inno Setup!

Building an installation for a software application is sometimes approached as if it were an afterthought. It shouldn’t be. It’s the first thing about your application that your users see and as such it has to be top-class, meaning robust, flexible, field-tested to destruction and attractive in appearance.

Technical support. Five syllables and a yawning maw of potential frustration!

Here are the two extremes of the technical support spectrum:

Are there any software packages that I’d recommend to the general computer user (for Windows PCs)? Yes!

Without special software, finding files on your computer can be a tedious affair. As hard disk capacities get astronomically bigger and as the torrent of files coming off digital cameras adds to this, the challenge of retrieving a specific file (or set of files) gets more daunting.